Delayed or Lost Delivery
As of 28 September. We despatch all standard orders via DPD.
DPD aims to deliver parcels within 1-2 working days of despatch, unfortunately from time-to-time a delivery may be delayed. Please allow 10 working days from the day you placed your order before contacting us. If your parcel has still not arrived and has not been marked as delivered through the tracking service, contact us quoting your order number.
We apologise for the inconvenience this may cause for you. Although we endeavour to always provide the best possible service to you, the service of third party providers is out of our hands.
It is your responsibility to ensure you provide the correct full address including door number or house name, street address and postal code when placing an order.
If your parcel is undelivered due to a full address not being correctly provided, we will resend your parcel for an additional £6 (UK) or £15 (Europe, Asia and North America) to cover the cost of postage.
As of 28 September, we despatch all standard orders via DPD.
When placing your order, please ensure you have made arrangements to take receipt of it. Our parcels do not fit through the letterbox.