Delayed or Lost Delivery

We despatch all standard orders via Royal Mail.

Although Royal Mail aims to deliver parcels within 2-3 working days of despatch, unfortunately from time-to-time a delivery may be delayed. Please allow 15 working days from the day you placed your order before contacting us. If your parcel has still not arrived and has not been marked as delivered through the tracking service, contact us quoting your order number. 

We apologise for the inconvenience this may cause for you. Although we endeavour to always provide the best possible service to you, the service of third providers is out of our hands.

Your address

It is your responsibility to ensure you provide the correct full address including door number or house name, street address and postal code when placing an order.

If your parcel is undelivered due to a full address not being correctly provided, we will resend your parcel for an additional £4 to cover the cost of postage.

Lost delivery

We despatch all standard orders via Royal Mail. 

We will not take responsibility for any orders marked as delivered by Royal Mail's tracking service if you have not provided a safeplace note.

When placing your order, please ensure you have made arrangements to take receipt of it. Our parcels do not fit through the letterbox. You can leave a safeplace note during the checkout process.

Tracked 24

If you've upgraded to tracked delivery, you will receive a tracking number by email when we despatch your parcel. Royal Mail aims but does not guarantee next working day delivery. Please allow up to two working days after your order is despatch before contacting us.